Find Help - Recovery Support Navigator - Rehab and Support
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“I just want to start by saying how incredibly grateful I am for this program. It was a very difficult time in my life when I was hospitalized in early 2018 and was introduced to Natalie. I had been introduced to recovery two years prior while in treatment out of state but made no new connections upon returning home. I knew my best route was to get back involved in 12 step fellowships but didn’t know where to start. Natalie’s guidance helped me find the best fit and I’ve been involved in NA ever since. I’ve gained so much from her continuing support; new friends that I consider family, I am now able to be a mother to my daughter and I’ve been able to hold down a consistent job. There’s no doubt in my mind that if this program wasn’t available to me that I would not have reached the place in my life that I have. Thank you to Natalie and everyone at Liberty Resources for helping me find my path!” ---Client, March 2019

For A Loved One / Family Support

The Family Support Navigator (FSN) will assist families with accessing local treatment and support service. The FSN will develop relationships with Monroe County addiction prevention, treatment and recovery services, managed care organizations, local substance use disorder councils and community stakeholders too.

A program of Liberty Resources, the Family Support Navigator is funded through Monroe County by the New York State Office of Alcoholism and Substance Abuse Services (NYS OASAS). For more information about the Family Support Navigator, or to schedule a FSN appointment, please contact Family Support Navigator, at 855-778-1200.

For Myself / Peer Advocate

The Peer Advocate, who is knowledgeable about the alcohol and substance abuse treatment system, will work with local hospital Emergency Department personnel and in other settings to help patients establish connections to addiction treatment after an opioid overdose reversal, after discharge from another addiction-related ED visit, or as needed in other settings. This connection to treatment after an opioid overdose reversal is critical to a person’s start on the path to recovery, and can help prevent relapse and a potential overdose reoccurrence.

The Peer Advocate is funded through Monroe County by the New York State Office of Alcoholism and Substance Abuse Services (NYS OASAS). For more information about the Peer Advocate, please contact Peer Advocate, at 855-778-1300.

Helping a Loved One with a Substance Use Disorder

  • Educate yourself on substance use/mental health disorders and recovery.
  • Try not to accuse or judge. Avoid name calling. This is a difficult time for everyone.
  • Provide a recovery environment that reduces triggers for using.
  • Understand that your lives will change. You both need to create a life where it is easier to recover.
  • Make sure that you both have time for fun. People may use alcohol and drugs to relax and escape. Your loved one needs to find alternative way to relax and escape.
  • Do not enable. Do not provide excuses or cover up for your loved ones.
  • Do not shield them from the consequences of their actions.
  • Set boundaries that you all agree on. The goal of boundaries is to improve the health of the family as a whole. Do not use boundaries to punish or shame.
  • If you want to provide financial support, buy the goods and services the person needs instead of giving them the money that they might use to but alcohol or drugs.
  • Recognize and acknowledge the potential your loved one has within them.
  • Behave as you would if your loved one had any other serious illness. What would you do if you were diagnosed with heart disease or cancer?
  • Be a part of your loved one’s treatment as an experience. Once your loved one signs a consent, you can meet with a counselor or participate in couple or family sessions.

Insurance Information

In the event that you or a loved one require professional substance use disorder or mental health disorder treatment, you should contact your health insurance provider to discuss your plan. During this time, ask the following questions:

  • What levels of substance use disorders and/or mental health disorders treatment does my policy cover?
  • How much will my policy cover?
  • Is preauthorization required?
  • What is the admissions criteria for the level of care?
  • How does the insurer determine medical necessity?
  • What is the appeals process and phone number?

Check here for a chart of Monroe County Treatment Providers– Level of Care and Insurance Type  (PDF)

National Exchange Website 1-800-318-2596

Caregiver Self Care

  • Take care of yourself.
  • Avoid self-blame.
  • Provide a sober environment that reduces triggers for using.
  • The best approach is not do things for your loved one, but instead be an example of balance and self-care.
  • Ask for help. Talk to a professional. Go to a support group.
  • Set healthy boundaries.
  • Find enjoyable activities to participate in (together or separately) to lighten your stress and release endorphins.

The Three C’s of Dealing with a Loved One Who Has an Addiction

  • You did not Cause the addiction.
  • You cannot Control the addiction.
  • You cannot Cure the addiction.

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